Working in Socially Diverse Environments in the Hospitality Industry -3-Year Streaming
- SKU:
- CE-BVL-44674-3 Year Streaming
The hospitality industry has long been at the forefront of diversity issues due to the very nature of the business-hotels and restaurants both serve and employ people from a variety of backgrounds. This program helps viewers understand the term "diversity" and appreciate the benefits of respecting differences. The video explains primary differences and secondary differences, defines the four subcultures of a work environment, and outlines potential issues such as bullying or unfair dismissal that may arise in a diverse workplace. Identifying the role of management in supporting diversity, it also advises on how discrimination, both subtle and overt, can be avoided. A viewable/printable worksheet is available online.
Segments in this Video:
What Is Diversity? (03:28)
Diversity is the presence of difference within a group. This difference is usually based on primary and secondary aspects. There are four subcultures: occupational, functional, ethnicity, and generational.
Valuing Diversity (03:43)
There is a growing trend to value diversity in the work place. This is especially important in hospitality. Diversity allows for differing perspectives and innovation and must form part of the workplace culture. Inclusivity is a key concept in promoting diversity.
Managing Diversity (03:35)
Diversity starts with a commitment from top management but ultimately must involve all employees. Opinions should be communicated and strategies implemented. Diversity should be reflected in the company's literature.
Discrimination and Equal Opportunity (02:50)
Discrimination in the workplace can be avoided by equal opportunity laws. Discrimination can be overt or subtle. Communication and conflict resolution strategies are keys to avoid discrimination.
Conclusion (00:58)
Diversity is a continual process and mindset. Diversity in the hospitality industry is a shift towards a new culture of inclusiveness and tolerance.
Credits: "Working in Socially Diverse Environments in the Hospitality Industry" (00:55)
Credits: "Working in Socially Diverse Environments in the Hospitality Industry"
_____________________
Length: 17 minutes
Item#: BVL44674
ISBN: 978-1-62102-035-6
Copyright date: ©2010
Closed Captioned
Performance Rights
Prices include public performance rights.
